Privacy Policy

Last updated: 18 November 2026

This Privacy Policy describes the policies of Alba Removals, Edinburgh, United Kingdom (email: info@albaremovals.co.uk, phone: 07401 483952) on the collection, use and disclosure of your information that we collect when you use our website (https://albaremovals.co.uk) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

What We Collect

When you ask for a quote, we collect the details you type into the form, such as your name, phone number, email address, where you are moving from and to, your dates and anything else you tell us about the move. We also record which page you sent the form from and, if you came from an advert, which advert it was.

When you browse the website, we collect information about how you use it (the pages you visit, the device and browser you use, and roughly where you are) through cookies. Our Cookie Policy explains these.

How We Use Your Information

We will use the information that we collect about you for the following purposes:

• To reply to your enquiry, give you a quote and arrange your move
• To understand how people use our website, so we can improve it
• Marketing/Promotional
• Targeted advertising

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

Who Sees Your Information

We do not sell your information. We use these services to run our website and reply to you, and they handle your information on our behalf:

• HighLevel: the system we keep enquiries in and reply from
• Brevo: sends the email that tells us about your enquiry
• Google: Google Analytics (website visits), Google Ads (measuring our adverts) and reCAPTCHA (stopping spam on our forms)
• Google Gemini: if you send us videos or photos of your home, we use Google’s Gemini AI to list your furniture for your quote. Google doesn’t use them to train its AI. It keeps them for up to 55 days, only to check for misuse, then deletes them.
• Microsoft Clarity: shows us how visitors use our pages, so we can improve them
• Meta (Facebook and Instagram): measuring and showing our adverts

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority (in the UK, the Information Commissioner’s Office, ico.org.uk) and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@albaremovals.co.uk. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Alba Removals, email: info@albaremovals.co.uk. We will address your concerns in accordance with applicable law.